{"xsrfToken":"1b2d1c67-ed01-4f94-90b9-837e3a596294_625549f873cd135ec74042412c81f4be0f42eb88_lout","branding":{"id":"1","key":"esd","name":"Roelto External Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1a6a96","headerLinkHoverBGColor":"#1a6a96","headerBadgeColor":"#1a6a96"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/de59815c-d8dc-43a0-935b-3dff537ab3d1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDJjZjdlMS05ZDFkLTQwOTEtOWRiNy0zNmUzMzU0NzIzZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlNTk4MTVjLWQ4ZGMtNDNhMC05MzViLTNkZmY1MzdhYjNkMSI6WyJyZWFkIl19LCJleHAiOjE2NzkzMzc2MDYsIm5iZiI6MTY3OTMzNzAwNn0.F04gBvus6imRwvmjD061axv_1a9sQilO66V6bSAVqQ0&client=4d2cf7e1-9d1d-4091-9db7-36e3354723d0&mode=fit","logoId":"de59815c-d8dc-43a0-935b-3dff537ab3d1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Roelto Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Roelto Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"esd","projectId":10000,"serviceDeskId":1,"name":"Roelto External Service Desk","description":"<p>Welcome! You can raise an external service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"10003","name":"Licensing and billing questions","descriptionHtml":"<p>Select either a Visual Collaboration Solution, Collaboration or SharpCloud service or training option.</p>","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://roelto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[1],"key":""},{"id":"10015","name":"R-VCSl (Visual Collaboration Solution)","descriptionHtml":"<p>Select the relevant solution(s) that you need support with and complete all other mandatory fields. Thanks you.</p>","callToAction":"R-VCSl (Visual Collaboration Solution)","introHtml":"<p>R-VCSL (Visual Collaboration Solutions) | SharpCloud Accelerators | Bespoke Solutions</p>","icon":10307,"iconUrl":"https://roelto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[1],"key":""},{"id":"10016","name":"R-VCSv (Services and Training","descriptionHtml":"<p>Please select what ISO 44001 collaboration or SharpCloud service and or training you require.</p>","callToAction":"R-VCSv (Services and Training","introHtml":"<p>ISO 44001 Collaboration or SharpCloud services and training</p>","icon":10300,"iconUrl":"https://roelto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[1],"key":""},{"id":"10004","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://roelto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[1],"key":""},{"id":"10002","name":"SharpCloud Technical Support","descriptionHtml":"","callToAction":"SharpCloud Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://roelto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[1],"key":""},{"id":"10005","name":"Suggest a new feature / improvement","descriptionHtml":"<p>Please complete the fields below,</p>","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement for any of our Visual Collaboration Solutions VCSl</p>","icon":10322,"iconUrl":"https://roelto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10002,10003,10004,10005,10015,10016]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=roelto","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1b2d1c67-ed01-4f94-90b9-837e3a596294_625549f873cd135ec74042412c81f4be0f42eb88_lout","baseUrl":"https://roelto.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4d2cf7e1-9d1d-4091-9db7-36e3354723d0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}